Psychology of Customer Journeys Webinar

Gordon Christiansen, Highlands COO, was asked to present as part of the ‘Psychology of Customer Journeys’ BrightTalk seriesIf you missed the 30-minute webinarhe addressed customer ownership in the modern world, and you can access the recording here: 

In the presentationhe continues building on Highlands’ views of Modern Consumerism. If you haven’t read our thinking concerning who customer 4.0 iswe invite you to learn more in our Customer 4.0 White Paper 

Gordon originally presented this concept at the June 2019 OPI European Forum in Berlin and again in November at OPI’s Global Forum in Chicago. If you’d like to learn more, let’s talk; [email protected]. 

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The Navigator December 2023

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As part of our commitment to providing an enhanced experience, we’re thrilled to announce a new feature for The Navigator. You now have the option to enjoy the report in audio format, courtesy of AI voiceover technology.

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